Participant management
Participant profiles, contacts, representatives, service agreements, goals, plan reviews, risks, medication, behaviour support and progress evidence.
- Participant profiles
- Goals and outcomes
- Service agreements
- Plan renewals
Features
A complete NDIS workforce, participant, compliance, finance and operations platform.
SupportLedger gives providers connected modules instead of isolated tools.
Operating model
Every record connects to the next provider workflow.
SupportLedger keeps daily work in the active provider workspace while preserving evidence for finance, quality and audit review.
Participants -> agreements -> goals -> notes -> funding Staff -> availability -> scheduling -> timesheets -> payroll Incidents -> corrective actions -> audit evidence Templates -> Ozibus gateway -> delivery logs
Workforce management
Staff records, roles, branches, availability, leave, training, credentials, supervision, safety checks, recognition and mobile worker workflows.
- Staff directory
- Leave and availability
- Training and credentials
- Supervision reviews
Rostering and service delivery
Scheduling, shift warnings, handovers, progress notes, timesheets, on-call coverage, swaps and mobile staff workflows.
- Calendar scheduling
- Shift handover
- Progress notes
- Timesheets
Compliance and quality
Incidents, reportable incidents, complaints, restrictive practices, risk management, corrective actions, policies and audit evidence.
- Incident workflows
- Restrictive practices
- Corrective actions
- Audit centre
Finance and revenue
Participant funding utilisation, service item rate cards, claim readiness, revenue pipeline and payroll integrations.
- Funding utilisation
- Rate cards
- Claims and revenue
- Payroll export
Communications
Ozibus-powered email, SMS, OTP, broadcast messages, notification rules, templates and delivery logging.
- Communication Centre
- Sender preferences
- Templates
- Delivery logs
Operations and analytics
Branch operations, provider KPIs, executive dashboard, data quality, workflow automation, service desk and business continuity.
- Branch operations
- Provider KPIs
- Data quality
- Business continuity
Administration and knowledge
Workspace menus, roles, route permissions, public pages, help centre, FAQs, onboarding and troubleshooting.
- Roles and menus
- Public pages
- Knowledge base
- Audit-ready documentation
Workflow depth
From first enquiry to audit-ready evidence.
The platform is designed to show how work moves from intake through service delivery, billing and compliance.
01 Public enquiry and intake02 Participant profile, plans, risks and documents03 Scheduling, staff matching and mobile service evidence04 Notes, incidents, complaints, communications and signing05 Funding, claims, payroll, reports and audit packs
Want to see the workflows in context?
Book a walkthrough tailored to your participant numbers, workforce model and compliance requirements.